LIVE CHAT AGENT - REMOTE Full-Time and Part-Time
Posted on :
31-07-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
31-07-2024
Job Description
Description
We are seeking an enthusiastic and dedicated Live Chat Agent to join our dynamic team at a leading elementary school in Seattle Washington. This position offers the flexibility of both fulltime and parttime hours and the opportunity to work remotely. As a Live Chat Agent you will be the first point of contact for parents students and prospective families providing exceptional customer service through live chat channels. You will play a crucial role in enhancing our schools communication and ensuring that inquiries are addressed promptly and efficiently.
Responsibilities
- Engage with parents students and community members through live chat addressing inquiries and providing accurate information about school services and programs.
- Maintain a high level of professionalism and empathy while interacting with users ensuring a positive customer experience.
- Document and track chat interactions including queries feedback and resolutions to help improve service quality.
- Collaborate with other school departments to escalate complex issues and ensure timely followup.
- Participate in training sessions to stay updated on school policies programs and services.
- Monitor and report trends in customer inquiries to help improve overall communication strategies.
Requirements
- High school diploma or equivalent; further education in customer service or educationrelated fields is a plus.
- Strong written communication skills with a focus on clarity and professionalism.
- Ability to multitask and manage time effectively in a fastpaced environment.
- Experience in customer service is preferred but not required; a willingness to learn is essential.
- Familiarity with live chat systems and customer relationship management (CRM) software is a plus.
- Must have a reliable internet connection and a quiet workspace suitable for remote work.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
