Customer Service Representative- HYBRID FTPT

Description

Responsibilities

• Assist parents students and staff with inquiries regarding school policies programs and services.
• Handle and resolve complaints or concerns in a professional and efficient manner.
• Provide administrative support including managing correspondence maintaining records and assisting with enrollment processes.
• Coordinate communications between teachers administration and families to ensure clarity and transparency.
• Support the implementation of school initiatives and programs aimed at enhancing customer satisfaction.
• Conduct followups on inquiries to ensure timely resolutions.
• Participate in training sessions and continue professional development as needed.
• Assist with event coordination and scheduling as required.

Requirements

• High school diploma or equivalent required; higher education is a plus.
• Experience in customer service or a related field ideally in an educational setting with a maximum of 4 years of experience.
• Strong communication skills both verbal and written to effectively engage with a diverse audience.
• Ability to multitask prioritize work and manage time effectively in a fastpaced environment.
• Proficient in Microsoft Office Suite and familiarity with customer service software.
• Empathy and patience while dealing with individuals of varying backgrounds and circumstances.
• Willingness to learn and adapt to new challenges and technologies.