Senior Operations Manager

• Ensure all operations are carried out in an appropriate costeffective manner.
  
• Improve operational management systems processes and best practices.
  
• Ensure the organization s processes remain legally compliant.
  
• Formulate strategic and operational objectives.
  
• Track and monitor all impound Service Level Agreements (SLAs) to ensure timely dispatch and completion of cases before clientrequired deadlines.
  
• Perform quality controls and monitor production Key Performance Indicators (KPIs).
  
• Find ways to increase the quality of customer service.
  
• Report on departments performance.
  

Requirements

• Minimum of 56 years of Customer Service / Call/Contact Center experience with at least 3 years in a leadership position.
  
• Strong understanding of the contact center environment and key levers to enhance performance and achieve targets.
  
• Significant experience in developing others through coaching actionable feedback and handson leadership.
  
• Must have great people skills able to relate to and motivate people of diverse backgrounds.
  
• Bachelor s Degree or equivalent work experience.
  
• Maintain the highest level of confidentiality.
  
• Effective communication skills (verbal and written).
  
• Excellent interpersonal skills.
  
• Proficient computer skills including working knowledge of Excel and Word.
  
• Ability to multitask follow up and meet deadlines.
  
• Strong attention to detail.
  
• Ability to identify discrepancies research variances and correct them.
  

Benefits

• Salary Range 100K150K
  
• Opportunity to work in a fastpaced and dynamic environment.
  
• Make a real impact on the companys growth and success.
  
• Be part of a collaborative and supportive team.
  
• Personal Loans
  
• Free online doctor consultations
  
• Monthly engagement activities.