The position duties include:
Working closely with other IT teams including Information Security Service Desk Quality Assurance Production Support and product vendors to plan deploy and sustain a stable highly performing and available infrastructure and application environment.
Ownership/oversight and handson planning deployment and operational upkeep of ASRS infrastructure and applications.
Proactive monitoring identification and resolution of the most complex infrastructure and application problems.
Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.
Additionally and as needed: Maintain timely accurate and complete documentation and desk procedures for systems and team functions.
Identify and remediate security vulnerabilities.
Administration and management of: Multitiered COTS applications
Publiccloud services
Physical and virtual servers
Midtier storage arrays and SAN
Security appliances
Active directory and group policy
Secure remote access remote desktop/VDI
Adherence to Incident Problem Configuration and Change Management processes and controls.
Perform IT Service Management functions including creating tickets communicating directly with users/IT staff fielding incident escalations performing troubleshooting operations and thoroughly documenting progress/status
Skills Required:
Thorough understanding of multitiered application architecture.
Technical knowledge of Microsoft Windows Server and client operating systems.
Technical knowledge of Linux Server operating systems.
Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
Proven customer service skills and ability to work professionally and effectively with all levels of staff.
Proven organizational skills.
Demonstrated problemresolution skills and analytical/critical thinking abilities.
Ability to work within established operational policies and guidelines.
Ability to work independently with minimal supervision.
Ability to adapt to the changing needs of the agency.
Experience working in a 24x7 missioncritical enterprise public cloud and onpremises data center environment.
Experience/Education Required:
One or more relevant industryaccepted certifications related to the following technologies: AWS Cisco Microsoft VMWare etc.
BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a mediumlarge enterprise
One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.