Team Leader Customer Success
Posted on :
31-07-2024
Employer Active
1 Vacancy
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Job Description
The Team Leader Customer Success will work closely with the AMs (Account Manager) Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. He/she will be responsible for supervising managing and motivating team members on a daily basis . He/She will be reporting to the Manager Customer Support and work with him/her to improve the ARPU of the existing clients.
Key Responsibility Area
- Directs administers and controls the daytoday operations and activities of facilities and programmes in an assigned area.
- Participates in the implementation of divisional and company initiatives and strategies
- Practices cost containment strategies maintaining profitability and growth of area.
- Ensures and promotes the development of the area management team/succession planning through coaching training and leadership development.
- Manage the daily activities of AMs.
- Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care
- Responsible for the overall functioning of the processes including onboarding product adoption retention and growth.
- Listen to team members feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Suggest and organize team building activities
- Interacting with the Sales team to work on interdepartmental challenges
Requirements
- Master s degree in Business Administration or related field
- Has been in the leadership role of the similar profile from past 23 years
- Managing performance and profitability
- Promoting process improvement
- A customerfocused mindset putting the customer experience first in every action you take
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- Experience working in a B2B SaaS organisation will be preferred
- Technically proficient
- Dealing with complexity analysing information and implementing company vision
- Excellent problemsolving skills
KPI
- Reduce the percentage of churn rate to 30% of present churn rate and maintain the same for subsequent months within a year.
- To increase the count of references
- Regular Team Training
- To increase the MRR
- To increase the product usage (mainly of low and medium usage clients)
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Benefits
BYOD
Job Description We are looking for an ambitious Accounts Executive to provide support to the financial department by managing daily accounting tasks. You will be part of a team of professionals working to maintain order and transparency for the company s finances KeyResponsibility Area Post and process journal entries to ensure all business transactions are recorded Update accounts receivable and issue invoices, Bank Reconciliation Update accounts payable and perform reconciliations Assist in the processing of balance sheets, income statements and other financial statements Assist with reviewing of expenses, payroll records, etc. as assigned Sound knowledge in terms of company taxation, i.e., TDS and GST. Contact clients as needed to ensure payment of outstanding invoices and Prepare and send invoices to clients Assist senior accountants in the preparation of monthly/yearly closings Requirements Requirements Graduate and over with excellent oral and written communication skills. At least 1-2 years of working experience in the related field is required for this position. Experience using financial software (Tally) Advanced MS Excel skills . Have highly developed communication and interpersonal skills and the ability to handle cash/bank and confidential information.
Employment Type
Full Time
Key Skills
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