Director Of Patient Financial Services

Who are we Los Alamos Medical Center is the only hospital in Los Alamos County and is a major healthcare provider for Northern New Mexico. Our 47bed acute care facility has been providing quality and compassionate emergency care surgical care inpatient and outpatient services to the communities of Northern New Mexico for over 70 years. Our highly trained Medical Staff and over 300 healthcare employees deliver a level of medical technology and technique that is not commonly found in small community hospitals.

As the Director of Financial Services and Patient Access you will be responsible for the daily operations of all Parallon managed facilitybased revenue cycle functions and serve as the onsite liaison between the facility and Parallon Client Relations or the SSC. You will integrate the departments services with the hospitals clinical and ancillary teams implement policies and procedures that guide or support service levels assess and improve department performance and ensure orientation and continuing education of departmental staff.

Whats in it for you

• $63793$96000 annually plus bonus incentive and relocation assistance
• Parallon and HCA Healthcare offer a total rewards package that supports the health life career and retirement of our colleagues. The available plans and programs include:
  Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  Additional options for dental and vision benefits life and disability coverage flexible spending accounts supplemental health protection plans (accident critical illness hospital indemnity) auto and home insurance identity theft protection legal counseling longterm care coverage moving assistance pet insurance and more.
  Free counseling services and resources for emotional physical and financial wellbeing
  401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  Family support through fertility and family building benefits with Progyny and adoption assistance.
  Referral services for child elder and pet care home and auto repair event planning and more
  Consumer discounts through Abenity and Consumer Discounts
  Retirement readiness rollover assistance services and preferred banking partnerships
  Education assistance (tuition student loan certification support dependent scholarships)
  Colleague recognition program
  Time Away From Work Program (paid time off paid family leave long and shortterm disability coverage and leaves of absence)
  Employee Health Assistance Fund that offers free employeeonly coverage to fulltime and parttime colleagues based on income.
  

What will you do

• You will oversee facility operations of Patient Access functions (e.g. preregistration benefit verification preauthorization admission/registration service prepayment etc.) to ensure daily operations are maintained according to standard
• You will coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols capturing accurate information timely registration and patient satisfaction denial prevention patient flow unbilled patient concerns.
• You will review Patient Access performance to ensure timeliness accuracy compliance and standards fulfillment as defined in Service Level Agreements
• You will oversee management of Patient Access personnel including providing recommendations for hiring promotion salary adjustments and ensure staff is aware of any policy or procedure changes.
• You will actively seek ways to control costs and improve processes without compromising patient safety quality of care of the services delivered.
• You will coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols capturing accurate information timely registration and patient satisfaction denial prevention patient flow unbilled patient concerns and more.

What will you need

• A Bachelors degree preferred
• A minimum of 5 years of healthcare management experience with three of those years in a patient access or revenue cycle leadership role.

Additional Information:

• Facility uses EHR MedHost aka HMS
• Looking for someone ready to take the next step into leadership
• Primarily Blue Cross & Medicare
• Not a lot of complex procedures
• Not shy about tracking people down
• FTEs 15 registrars
• Reports to the AVP Client Services

Whats in it for you

• $64000$96000 annually plus bonus incentive and relocation assistance
• Parallon and HCA Healthcare offer a total rewards package that supports the health life career and retirement of our colleagues. The available plans and programs include:
  Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  Additional options for dental and vision benefits life and disability coverage flexible spending accounts supplemental health protection plans (accident critical illness hospital indemnity) auto and home insurance identity theft protection legal counseling longterm care coverage moving assistance pet insurance and more.
  Free counseling services and resources for emotional physical and financial wellbeing
  401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  Family support through fertility and family building benefits with Progyny and adoption assistance.
  Referral services for child elder and pet care home and auto repair event planning and more
  Consumer discounts through Abenity and Consumer Discounts
  Retirement readiness rollover assistance services and preferred banking partnerships
  Education assistance (tuition student loan certification support dependent scholarships)
  Colleague recognition program
  Time Away From Work Program (paid time off paid family leave long and shortterm disability coverage and leaves of absence)
  Employee Health Assistance Fund that offers free employeeonly coverage to fulltime and parttime colleagues based on income.

Remote Work :

No