Business Support Officer

56 months contract with a Local Authority

Job Summary:

To provide responsive professional and timely administrative support and advice to services as directed facilitating the effective conduct of the Councils core business.

To implement and maintain efficient costeffective systems for administrative support adhering to the council s customer service performance standards and meeting the requirements of service level agreements in all areas of the postholder s responsibility.

Input extract and monitor data from relevant IT systems on a regular and ad hoc basis using statistical techniques to compile and produce reports graphical information financial and technical documents as required.

Key Duties/Accountabilities

Provide a comprehensive range of highquality administrative and advisory support to services including arranging meetings filing wordprocessing data entry document checking and processing LBTH Business Support Officer (Schools) JD and PS June 2021 for verification purposes dealing with routine correspondence and telephone contact booking venues making travel arrangements minutetaking and other general administrative duties in accordance with prescribed timescales.

Utilise information technology to facilitate the effective execution of duties and responsibilities and assist in training others to ensure effective use of IT systems across the service.

Maintain and update databases and case management systems to ensure that records are up to date and accurate inputting data extracting information and producing and distributing reports on a regular or ad hoc basis

Develop maintain and review all filing systems (including the management of archived files) to ensure that they adequately meet the changing needs of the organisation and comply with statutory requirements.

Promptly record distribute and/or scan inward correspondence; promptly despatch and record outward correspondence. Maintain mailing lists to support the effective working of the team

Organise and administer meetings as specified within the service catalogue forward planning checking availability booking venues issuing invitations collating and distributing papers taking notes distributing minutes and monitoring follow up actions as necessary.

Essential Experience Required:

Experience of working as a first point of contact for a wide range of general enquiries by telephone and in person is essential.

Essential Qualification Required:

A good general standard of education written and good verbal skills is essential.

Additional information to note:

Working hours: 35 hours per week.

DBS check is required for this role.

The closing date for this position is 29 ^thJuly 2024.