Head of Operations
Posted on :
28-07-2024
Employer Active
1 Vacancy
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Job Description
- Own and be accountable for the overall business operations of the company, playing a pivotal role in strategic decision-making processes.
- Maintain and refine goal-setting frameworks, including Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs), to ensure organizational alignment, commitment, and continuous improvement.
- Develop and enhance organizational processes and systems, improving operational efficiency and integration.
- Ensuring teams are aligned and accountable to achieve targets and execute on business strategy.
- Utilize and govern the company’s business operations tech stack—including Salesforce CRM, Notion, Jira, QuickBooks, G-suite, and more—to boost business process efficiencies and effectiveness.
- Maintain a robust, performance-driven culture, monitoring and enhancing company performance and operational outputs.
- Review the organizational chart regularly, addressing gaps and ensuring optimal alignment and efficiency within the team structure.
- Address operational gaps by designing data-driven, repeatable business processes across the customer journey.
- Facilitate weekly meetings to ensure ongoing alignment, address challenges, monitor progress towards company goals, and cultivate business rituals that reinforce the organization’s culture and objectives.
- Analyze financial reports to identify and capitalize on opportunities for financial performance improvement.
- Actively contribute to the product strategy, ensuring it aligns with market demands and optimizes the customer journey.
- Assist in managing projects and initiatives, guiding teams to deliver specific goals and outcomes effectively.
Employment Type
Full-time
Department / Functional Area
Key Skills
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