Norwegian Speaking Customer Advisor

Join our cuttingedge and fastgrowing ecommerce company dedicated to providing topnotch online shopping experiences to customers worldwide. Our strong commitment to quality and customer satisfaction has made us a leader in the industry. As we continue to expand we are looking for enthusiastic customerfocused individuals to join our team in Malta.

Position Overview:

We are in search of a highly motivated Norwegian Speaking Customer Advisor to offer exceptional customer support via email and chat. This role is hybrid with 2 days working in the office and 3 days remotely each week. The ideal candidate will have a passion for helping customers resolving issues and ensuring a smooth shopping experience. While prior experience in customer support is a plus it is not required as we provide comprehensive training.

Key Responsibilities:

• Quickly and professionally respond to customer inquiries via email and chat.
• Assist customers with placing orders addressing product questions and troubleshooting issues.
• Provide accurate and detailed information to customers about products services and company policies.
• Handle and resolve customer complaints efficiently and courteously.
• Work with other departments to address and resolve complex issues ensuring customer satisfaction.
• Maintain a positive empathetic and professional attitude toward customers at all times.
• Keep detailed records of customer interactions transactions comments and complaints.
• Continuously enhance job knowledge through participation in training sessions and educational opportunities.

Qualifications:

• Proficiency in Norwegian and English both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to multitask prioritize and manage time effectively.
• Strong problemsolving skills and quick thinking.
• Basic computer skills and familiarity with ecommerce platforms are a plus.
• Previous experience in customer support or a related field is beneficial but not required.

What We Offer:

• Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely.
• Relocation Package: For candidates moving from abroad we offer flight tickets to Malta and accommodation in Malta to ensure a smooth transition.
• Competitive Salary: We provide a competitive salary package that acknowledges your skills and commitment.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your wellbeing.
• Career Growth Opportunities: We invest in our employees providing numerous opportunities for career progression and professional development.
• Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• Additional Benefits: Enjoy various other perks such as company events wellness programs and discounts on our products.

Why Malta

Malta offers more than just a place to work; its a place to live. Known for its beautiful landscapes historical landmarks and rich culture Malta provides an excellent quality of life. With its warm climate stunning beaches and friendly residents youll enjoy a perfect balance of work and leisure.

If you are excited about this opportunity and believe you have the skills and determination to excel we would love to hear from you!

Remote Work :

No