Senior Network Support Engineer Software solutions company from the US Mexico remote

At Prometeo Talent we aim to connect exceptional talents like you with industryleading innovators. We are pleased to introduce you to our client an emerging USbased company that delivers custom application solutions to clients nationwide and develops and maintains software platforms (web mobile and desktop) for both clientfacing and internal tool portals.

The position

Were looking for a Senior Network Escalation Engineer who will be responsible for providing technical support and consultation to clients across various industries and sectors. This role requires someone comfortable working in a fastpaced dynamic environment within the rapidly expanding monitoring and managed services industry. You will join the Managed Services team which offers 24/7 monitoring operations and support services. Your main tasks will be:

• Diagnose and resolve complex issues involving Cisco routing and switching infrastructure Cisco Meraki and legacy wireless systems Palo Alto technologies Cisco and other nextgeneration firewalls.
• Evaluate incoming cases in Teamwork Desk and ServiceNow to determine their urgency and priority and manage them accordingly.
• Create and maintain comprehensive records for each case.
• Perform thorough analysis or investigation to understand the root cause of each case and collect necessary details for resolution.
• Prioritize customer satisfaction by delivering exceptional service.

Technical Requirements

• CCIE certification is mandatory
• Bachelors Degree in a related field or equivalent combination of education
• Handson experience with Cisco Meraki Cisco ISR and Catalyst switches and Palo Alto networking equipment.
• Experience in troubleshooting and resolving issues related to routing switching VPN wireless certificates network slowness etc.
• Strong understanding of networking protocols security principles and best practices
• Advanced English level

What we offer

• Work 100% remotelyfrom home
• Growth opportunities
• Thrive in a creative and stimulating workspace designed to foster collaboration and innovation
• Get involved in challenging projects with significant impact allowing you to make a real difference
• Join a diverse and inclusive team where every perspective is valued and embraced