Guest Service Officer

Job Duties:

Welcome guests and provide a warm and professional welcome.
Handle guest inquiries and meet their needs effectively.
Manage and organize check-in and check-out processes to ensure a smooth guest experience.
Handle complaints and resolve issues in a professional and courteous manner.
Coordinate with other departments to ensure that guest needs are fully met.
Monitor the quality of services provided and ensure guest satisfaction.
Required Skills:

Excellent communication skills and ability to deal with guests politely and respectfully.
Effective time management and organization skills.