Site IT Support Analyst II - W2 Exempt role

Location: 760 Pittsburgh Drive Delaware OH 43015

Type: 1 year contract on W2 (This is a W2 Exempt role with onsite 5 days a week 8 hours a day)

Position Description

The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide support to endusers at our clients locations. They also provide proactive monitoring of onsite computer systems.

Key Responsibilities

• Entry level position Small Site(s) within country day to day ticket resolution and fleet management according to standard KPIs. Typically supplements Site IT analyst at a larger site and requires constant supervision

• Onsite Technology Support provides inperson assistance to employee end users including:

• Responds to telephone calls emails and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies researches and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

• Acquiring installing and upgrading PC components and software and planning for/responding to service outages and other problems

• Performs proactive monitoring of PPGs computer systems through appropriate tools.

• Documents tracks and monitors problems to ensure timely resolutions.

Qualifications

• A 4year degree in Computer Science Engineering or related discipline.

• Strong interaction and interpersonal skills specifically listening providing guidance

• Strong analytical abilities to quickly resolve technical problems evaluate alternative approaches and to recommend the most feasible and economical solutions.

• Follow company standards and apply policies consistently.

• Strong verbal communication skills including the ability to document operations procedures

• Availability to work rotating shifts and holidays

• A Fluency in English

• A driving license (B)