SAP Lead

Company is a leader in the organized department retail industry of India. We have over 200 company owned stores across India in the department store and other formats. The entire information technology (IT) infrastructure is deployed and managed from the corporate location in Mumbai where this role will be based. We have received several awards for Software Usage over the years. We have a track record of pioneering in the field of retail technology in India; this candidate should appreciate and reflect this mindset.

You will be part of the Solutions and Technology Team. This team caters to technology requirements of Company & Crossword Book Stores. The candidate should be comfortable with nonhierarchical technology department the focus being performance teams. All team members in Solutions & Technology Team are expected to interface with people across multiple business units.

Job Description

We are currently seeking a highenergy selfdirected selfmotivated individual to join our team in the role of Deputy General Manager STT. Most of our IT development is outsourced to vendors hence ability to liaise with external partners is essential to successfully handle this role. The person is also required to extensively interface with other business functions such as Buying & Merchandising Operations and Finance etc. in order to facilitate collection and documentation of business requirements. In addition this individual will be responsible for interfacing with business users for understanding and resolution of issues in day to day operations. The successful candidate will be an extrovert with a strong understanding of business processes and ability to automate them. He or she will also possess excellent interpersonal and communication skills ability to conceptualize and implement logical designs demonstrated ability to collaborate with peers ability to manage complex multiple tasks simultaneously and ability to work well under pressure and with deadlines.

The position is based in Mumbai.

Job Title: SAP Support Lead with Retail Experience

Experience / Skills

10 to 18 years of relevant work experience in SAP Retail

SAP Technical Experience for multiple implementation projects

Experience in cross functional S4 modules Sales & Distribution and Material Management

Implementation / upgrade experience for S4 HANA as FI lead / consultant

Experience in Finance process mapping including taxation related reporting

Understanding of various challenges in Retail / Technical environment

Must have handled SAP Audit process for both functional and license audits

Technical understanding of SAP HANA architecture

Handson experience with S4 configurations and blueprinting

Knowledge of Software Development Life Cycle

Should have worked in or with support team on S4 HANA

Any additional technical support certification (ITIL or SAP Certification)

Experience in managing application users with strong customerfacing experience

Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning

Comfort working in fast paced team environment

Responsibilities

This is an exciting opportunity to work for one of the fastest growing companies in the country as well as a market leader in the organized Retail segment in India. We are seeking someone who can lead the SAP support operations from IT side to provide support to the organizations Business Units that operate the various SAP S4 HANA Modules.

Support Operations

Support the team in resolving most complex requests or escalations (from business users)

Develop the production support process and the related reporting/query solutions

Regularly meet the key business users and anticipate potential issues / new plans for timely resolution

Ensure major incident communication to management and internal customers

Work as the first point of contact with the user community and ensure good service delivery from the outsourced support team

System Monitoring and Improvement

Process Monitoring for IT internal process to improve system performance & stability

Perform daily weekly and monthly reviews with relevant stakeholders to correctly monitor the support program and present findings & opportunities to improve

Follow up on performance cost and quality through target and KPI measurements

Act as leader of SMEs for various finance systems related project

Provide standardization and consistency across environments Process mapping and documentation

Value Add for Support Program

Build business acumen As a part of the development learn how the business and business processes operate to better solve problems and define solutions

Identify training needs by reviewing the issue log and work with Power Users for retraining of the user community

Participate in working with the team to enhance business processes and customer interactions through information technologies

Prepare training documentation and provide training specifically for recurring issues

Strong ability to work independently and manage ones time be a collaborative team member

Education

Degree in IT Computer Science or similar level of experience and knowledge

Certifications in SAP ITIL

Retail SAP,SAP Lead,SAP HANA,ITIL,SAP Certification