Client Relationship Manager 1

• Find suitable chain real estate companies hotels banks and restaurants as potential partners to establish cooperative relationships.
  
• Build relationships with key employees among customers
  
• Create plans to address clients business needs.
  
• Advise clients on creating profitable processes.
  
• Schedule regular meetings with customers to ensure they are satisfied.
  
• Act as point of contact for complaints and escalate issues as appropriate.
  
• Help the sales team upsell or crosssell services and products.
  
• Ensure both the company and clients adhere to contract terms.
  
• Study competition to find new ways to retain customers.
  
• Set sales and revenue targets and work diligently to meet them.
  
• Collaborate with internal teams (e.g. sales engineers senior management) to address customers needs.
  

Requirements

• HND/B.Sc in Marketing Advertising Communications or a related discipline.
  
• Minimum of 45 years of experience with banks real estate companies chain hotels construction companies operator companies and other related businesses.
  
• Strong key account management skills and extensive social resources.
  
• Experience in upstream and downstream collaboration.
  
• Proven track record of meeting and exceeding targets.
  
• Background in customer service; industry knowledge is a plus.
  
• Experience tracking relevant KPIs (e.g. customer satisfaction).
  
• Proficient in MS Office with working knowledge of CRM platforms.
  
• A customeroriented attitude.
  
• Excellent communication and negotiation skills.
  
• Problemsolving aptitude.
  
• Ability to work well with a team.
  

Benefits