Program Director

Resource Profile:

• Accountable for the success of the Claims Journey to the Cloud platform Implementations.
  
• 810 in insurance industry with focus on claims administration experience with GWCP (Guidewire Cloud Platform) would be an asset
  
• Strong knowledge of Cloud delivery model (SaaS)
  
• Lead the integration of all related projects and their deliverables
  
• Drive the delivery of strategic and transformational change by providing leadership and direction to the projects.
  
• Develop and maintain communication linkages and relationships internally with project stream leads business partners the project management community and all levels of management and externally with vendors and other contractors as required.
  
• Provide technical and strategic guidance and expertise to the project team members
  

Resource Responsibilities:

Program Management and Integrated Project Plan

• The program director will be responsible for the build and ongoing ownership of an integrated program plan (IPP) that includes the timelines key milestones integration points risks and deliverables across a suite of projects or work streams. This plan will be informed by input from a range of stakeholders including line(s) of business and technology. The IPP will then guide all program / project activities moving forward.
  
• Lead related projects including the integrated planning requirements gathering managing risks and interdependencies and implementation to deliver all associated projects on time in scope and within budget.
  
• Lead the development and execution of the multiphased and multiyear implementation plan for the projects including but not limited to the project charter integrated project plan risk management plan and the governance model.
  
• Lead the identification documentation management and tracking of benefits and requirements of the projects to ensure all strategic outcomes are delivered upon completion of the projects. In addition ensuring that the scope of the projects aligns with business priorities.
  
• Ensure the identification scoping and planning for any business implications across all functions in the CLIENT (including but not limited to business processes CLIENT organizational structure and resourcing implications and systems implications for various applications in operation at the CLIENT).
  
• Promote adoption and implementation of CLIENT project management methodologies including adherence to the enterprisegating model. Oversee the creation of project artifacts and documentation to support decisionmaking.
  
• Identify and address blockers inefficiencies and other issues to effective project delivery.
  
• Oversee the project financial management
  
• When required support the procurement of third party services including the development of technology and business solutions. When required support vendor relationships including the negotiation of contracts service level agreements and the resolution of complex functional and strategic issues and problems in order to hold vendors accountable for driving results.
  
• Assist Project Sponsors in developing their business cases including identifying and validating business opportunities making recommendations on approach to requesting corporate funding for projects timing of request etc.
  
• Ensure when required the review reengineering and enhancement of innovative operating models business processes systems and structures to improve service delivery and customer/client service in order to meet the growing demands of the CLIENT stakeholders.
  
• Provide strategic recommendation to Project Sponsors
  

Resource Management

• Develop resourcing strategies to ensure optimum support across all related projects. Address resourcing conflicts and escalating resourcing issues to the Project Sponsors and/or the Steering Committee.
  
• Provide guidance and ongoing coaching and feedback to project team members
  
• Proactively set performance expectations of project team members and help to remove any barriers to ensure project success
  
• Foster teamwork team development team engagement and a positive work environment.
  
• Promote and support professional development and ensure individual performance objectives are developed and project team members are provided with recommendation of relevant development plans
  

Change Management and Engagement

• Support project leads and internal stakeholders to coordinate project delivery change management and internal communication strategies through the various stages of the projects; support change at all levels of the organization and the assessment of risks the establishment of broad mitigation plans and measures.
  
• Develop and maintain effective communications linkages and working relationships. This includes: internally with Project Sponsors Steering Committees Enterprise Risk Management Finance Procurement Privacy IT HR Legal and other business areas as well as externally with stakeholders and vendors as required to support successful project delivery identify project and organizational needs discuss and resolve issues and exchange information of mutual concern.
  

Governance

• Facilitate crossfunctional Working Group meetings and fostering teamwork driving identification documentation escalation and resolution of issues.
  
• Ensure all necessary inputs for decisions are prepared for the Steering Committee in a timely manner. When required attend Steering Committee to provide updates advice and guidance to executives to facilitate decisionmaking.
  
• Work closely with senior level executives on a broad range of project issues decision points and emerging/contentious issues.
  
• Support the client in the development and monitoring of project governance products and reporting requirements and facilitating discussions/negotiations to gain support and approval of key initiatives and proposals
  
• Support the client in the development and monitoring of program governance products and reporting requirements and facilitating discussions/negotiations to gain support and approval of key initiatives and proposals.
  
• Support senior level discussions and negotiations to engage/inform senior program and cluster management in the modernization process and gaining buy in/consensus on critical decisions and deliverables.
  
• Facilitate crossfunctional Working Group meetings and fostering teamwork; driving identification documentation escalation and resolution of issues.
  
• Create and obtain approval for all required documents and artefacts required for effective program / project management change control and stage gate approvals facilitated by EPMO Portfolio Governance.
  

Requirements

• Knowledge of strategic program and project management theories and principles usually acquired through a recognized university degree in Business Finance Computer Science or another related discipline
  
• 10 years of experience managing a group of projects or large scale multiyear multiphased transformation projects related to Enterprise scale initiative with multiple business areas with complex integration in Insurance Industry (e.g. Large Transformational project migration projects with multiple business areas) with high complexity and high risk (often with technology included exceeding $50M in budget
  
• 10 years of experience building large multidisciplinary teams across multiple lines of business and project delivery
  
• Certification in project management methodology such as Project Management Professional (PMP) Program Management Professional (PgMP) or Prince 2 (relevant certification mandatory)
  
• Accountable for the success of the Claims Journey to the Cloud platform implementations
  
• 810 in insurance industry with focus on claims administration experience with GWCP (Guidewire Cloud Platform) and Strong Guidewire CC would be an asset
  
• Strong knowledge of Cloud delivery model (SaaS)
  
• Drive the delivery of strategic and transformational change by providing leadership( C Level team) and direction to the projects.
  
• 10 years of experience managing working and/or negotiating with third party vendors (including RFP development execution and contract management)
  
• 10 years of experience building multidisciplinary teams including IT and line(s) of business while integrating vendor delivery teams
  
• 10 years of building integrated program/project plans and their respective budgets to support the delivery of large scale multiphased programs/ transformation projects
  
• Proven communication (verbal written and presentation) skills with ability to convey technical contents to all stakeholders including senior executives
  
• Proven extensive experience in Agile program delivery methodology
  
• Experience working closely in a team product development environment