Guest Relations Officer

Job Duties:

Welcome and greet guests in a professional and friendly manner.
Handle guest inquiries and meet their needs to ensure a positive experience.
Manage and organize check-in and check-out processes smoothly.
Follow up on complaints and resolve issues related to services provided.
Coordinate with other teams to ensure guest requirements are met and personalized services are provided.
Provide information about services and activities available to guests and recommend the best options.
Required Skills:

Excellent communication skills and ability to deal with guests politely.
Organization and time management skills to ensure efficient service delivery.