Lab Systems Support Engineer
Posted on :
27-07-2024
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1 Vacancy
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Job Description
About PSC Biotech
Who are we
PSC Biotech is a leading Biotech Consultancy firm founded in 1996 headquartered in Pomona California USA with Global operations in Ireland India Singapore Australia and the US serving 350 clients in more than 23 countries worldwide. We provide cloudbased software solutions for Quality Management and Regulatory Inspections pharmaceuticals contract manufacturing professionals and metrology services to our clients.
PSC Biotech is a leading Biotech Consultancy firm founded in 1996 headquartered in Pomona California USA with Global operations in Ireland India Singapore Australia and the US serving 350 clients in more than 23 countries worldwide. We provide cloudbased software solutions for Quality Management and Regulatory Inspections pharmaceuticals contract manufacturing professionals and metrology services to our clients.
Take your Career to a new Level
PSC Biotech disrupts the conventional consultancy model by aligning our EVP as one of the unique selling point which includes the opportunity to work with the most talented cohort of likeminded professionals operating in the Pharma/ Biotech Industry. We offer a permanent contract of employment giving exposure of working in Top Pharmaceutical client sites in a diversecultural work setting.
PSC Biotech disrupts the conventional consultancy model by aligning our EVP as one of the unique selling point which includes the opportunity to work with the most talented cohort of likeminded professionals operating in the Pharma/ Biotech Industry. We offer a permanent contract of employment giving exposure of working in Top Pharmaceutical client sites in a diversecultural work setting.
Employee Value Proposition
Employees are the heartbeat of PSC Biotech we provide unparalleled empowering career development though Learning & Development inhouse training mentorship through constant guidance to facilitate career progression. We believe in creating high performing teams that can exceed our client s expectations with regards to quality of all scalable and business unit deliverables staying under budget and ensuring timelines for our deliverables are being met.
Employees are the heartbeat of PSC Biotech we provide unparalleled empowering career development though Learning & Development inhouse training mentorship through constant guidance to facilitate career progression. We believe in creating high performing teams that can exceed our client s expectations with regards to quality of all scalable and business unit deliverables staying under budget and ensuring timelines for our deliverables are being met.
- We are looking for a highly motivated and detailoriented Lab Systems Support Engineer to join our Quality Control team. The Lab Systems Support Engineer will play a crucial role in ensuring reliability and compliance of Laboratory Systems. The Lab System support engineer will be responsible for managing the daytoday issues that arise on the validated Analytical Laboratory Systems.
- The successful candidate will be part of the Quality Control Lab Services Team which will maintain the incident ticket queue and manage & resolve issues as they arise in a timely manner. Experience in the support of IT applications is required.
Requirements
Responsibilities:
- Support Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews.
- Provide front line support (level 1) to labs. Troubleshoot system errors and collaborate with vendor/global teams for resolution.
- Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues.
- Providing appropriate system access to vendors.
- Support system content deployment and end user training.
- Recognising the importance of the quality control function in pharmaceutical production the Lab System Support Engineer should display a high level of integrity in the performance of his/her work.
- Should be capable of relating well to other people both within and outside of the laboratory area.
Qualifications/Skills:
- Bachelors degree in an IT or scientific field (e.g. Chemistry Biology Business Information Systems).
- Minimum of 23 years of experience in a similar role in the pharmaceutical or biotechnology industry.
- Experience of supporting QC laboratory systems is preferred but not essential. Eg. LIMS
- Strong problemsolving skills.
- Excellent communication and interpersonal skills are essential.
- Excellent organizational and prioritization skills
- Ability to work well both independently and in a team environment.
- Ability and flexibility to perform all other jobrelated and adhoc duties as required.
#LIBR1
Responsibilities: Support, Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews. Provide front line support (level 1) to labs. Troubleshoot system errors and collaborate with vendor/global teams for resolution. Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues. Providing appropriate system access to vendors. Support system content deployment and end user training. Recognising the importance of the quality control function in pharmaceutical production, the Lab System Support Engineer should display a high level of integrity in the performance of his/her work. Should be capable of relating well to other people, both within and outside of the laboratory area. Qualifications/Skills: Bachelor's degree in an IT or scientific field (e.g., Chemistry, Biology, Business Information Systems). Minimum of 2-3 years of experience in a similar role in the pharmaceutical or biotechnology industry. Experience of supporting QC laboratory systems is preferred but not essential. Eg. LIMS Strong problem-solving skills. Excellent communication and interpersonal skills are essential. Excellent organizational and prioritization skills Ability to work well both independently and in a team environment. Ability and flexibility to perform all other job-related and ad-hoc duties as required. #LI-BR1
Employment Type
Full Time
Key Skills
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