Sales Operations Specialist

Reports to:Chief Growth Officer

Key interactions: Marketing Customer Success Marketing Analytics

Job Purpose/Role Description:

We are seeking a highly organised and analytical Sales Operations Specialist to join our team. The Sales Operations Specialist will play a crucial role in supporting our sales team by streamlining processes managing data and ensuring efficient operations.

Key Responsibilities:

Sales Process Management:

• Collaborate with sales leadership to oversee and optimise the endtoend sales process to ensure efficiency and effectiveness.

• Support the development and implementation of standardised sales procedures and best practices.

• Monitor and analyse sales performance metrics to identify areas for improvement.

CRM Sales System Administration :

• Maintain and manage the Customer Relationship Management (CRM) system ensuring data accuracy and integrity.

• Train sales team members on CRM best practices and usage.

• Generate and analyse reports to provide actionable insights to the Sales team.

Sales Reporting and Analytics :

• Create and maintain sales dashboards and reports to track key performance indicators (KPIs).

• Analyse sales data to identify trends opportunities and areas for improvement.

• Provide regular updates and reports to Sales leadership and other stakeholders.

Forecasting and Planning :

• Assist in the development of sales forecasts and plans.

• Monitor sales pipeline and provide regular updates on forecast accuracy and sales projections.

• Support sales leadership in strategic planning and decisionmaking processes.

Sales Support :

• Provide operational support to the sales team including managing sales tools and resources.

• Coordinate with marketing finance and other departments to ensure alignment and support for sales initiatives.

• Assist in the preparation of sales proposals and contracts.

Process Improvement :

• Identify and implement process improvements to enhance sales efficiency and effectiveness.

• Collaborate with crossfunctional teams to streamline workflows and remove bottlenecks.

• Stay updated on industry trends and best practices in sales operations.

Data Management :

• Ensure the accuracy and completeness of sales data in all systems and databases.

• Conduct regular data audits and cleanups to maintain high data quality.

• Develop and enforce data governance policies and procedures.

Qualifications & Experiences:

• Bachelors degree in business Marketing or a related field.
• Strong understanding of B2B sales processes lead generation technics and sales methodologies.
• Curiosity or foundational knowledge in analytics.
• High level of competency in Excel and Powerpoint.
• Excellent communication and interpersonal skills with the ability to engage and build rapport with prospects.
• Selfmotivated and resultsdriven with a sense of urgency to achieve goals and objectives.
• Ability to work independently and as part of a team in a fastpaced dynamic environment.
• Adaptability and willingness to learn and implement new strategies and techniques.
• Outstanding written and oral ability in English.
• Experience in delivering training preferred.