Client Service Manager Swedish

David Kennedy Recruitment is working with a leading tech company that is looking to recruit aClient Service Manager for their Lisbon office.

The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Position: Client Service Manager with Swedish

Location: onsite in Lisbon Portugal

Employment type: Permanent

DUTIES AND RESPONSIBILITIES:

• Conduct Service Management Reviews: In collaboration with key Client stakeholders establish and maintain service management reviews to ensure Clients services and performance are aligned with the Customers business plans
• Coordinate regular contract reviews capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
• Relationship Management
• Maintain visibility of overall Customer health ensuring regular reviews with key stakeholders to care for any red flag issues benchmarking on future opportunities and overall compliance of the contract.
• Manage Customer enablement duties such as provider portal overview training access requests and ongoing Customer needs
• Operational / Performance Management
• Manage Service Level assessment reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance delivery and finance for recommendations and service improvement plans when warranted
• Review Key Performance Indicators (KPIs) and provide action plans when necessary.
• In tandem with Operations and Service Delivery and the Customer continue to seek areas for process enhancements streamlining and driving improved performance collectively.
• Identify ongoing benefits opportunities and innovation for continual service improvement
• Provide accurate timely and professional reports to senior management for historical analysis account status and forecasting purposes
• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested
• Participate in business meetings and general inputs in daytoday improvements

REQUIREMENTS:

Minimum Requirements

• Bachelors / Masters degree or equivalent in a related field
• Power Point Excel Outlook Word Microsoft Teams

Professional Certifications

• ITIL V3/v4 certification
• CISCO CSM

Competencies/Skills

• Communication Skills
• Excellent knowledge of Swedish and English (C1)
• Creativity and innovation
• Adaptability & Flexibility
• Vision and Strategy
• Developing Others and Themselves
• Organizational Awareness
• Conceptual Thinking and Problem Solving
• Action Management
• Business Planning and Resource Management
• Financial & Budgeting Management

BENEFITS:

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Onsite Work Module
• Meal allowance on card/voucher