Customer ServiceData Analytics Supervisor - Cement Ready Mix - Kuwait Cement Ready Mix Company

Summary:

The Customer Service/Data Analytics Supervisor is a pivotal role responsible for overseeing both customer service and data analytics teams within the cement ready mix company. This position requires a strong blend of leadership analytical skills and customercentric focus to drive operational efficiency customer satisfaction and datadriven decisionmaking.

Responsibilities:

• Manage and lead a team of customer service representatives.
• Develop and implement customer service strategies and standards.
• Oversee daily customer service operations ensuring efficient order processing delivery scheduling and customer issue resolution.
• Monitor and analyze customer satisfaction metrics to identify areas for improvement.
• Train and develop customer service team members to enhance their skills and knowledge.
• Build and maintain strong relationships with customers.
• Manage and lead a team of data analysts.
• Develop and implement data analysis strategies to support business objectives.
• Oversee data collection cleaning and analysis processes.
• Create and maintain data dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends patterns and insights from data to inform business decisions.
• Collaborate with crossfunctional teams to leverage data for process improvement and optimization.
• Develop and implement performance metrics for both customer service and data analytics teams.
• Conduct performance reviews and provide feedback to team members.
• Create a positive and collaborative work environment.
• Stay uptodate on industry trends and best practices in customer service and data analytics.

Qualifications:

• Bachelors degree in Business Statistics or a related field.
• Strong customer service and satisfaction orientation
• Proven 3 to 5 years experience in customer service and data analytics leadership roles.
• Strong analytical skills with proficiency in data analysis tools (SQL Python Excel etc.).
• Excellent communication negotiation and interpersonal skills in Arabic English is an additional advantage.
• Ability to lead and motivate teams.
• Strong problemsolving and decisionmaking abilities.
• Experience in the cement or readymix industry preferred.
• Position only eligible for Arab Nationals.

Key Competencies:

• Strong analytical and problemsolving skills
• Excellent communication and interpersonal skills
• Customercentric mindset
• Datadriven decisionmaking
• Proficiency in data analysis tools and software

Interested candidates send their resume at the email confidential

Job Type: Fulltime