Customer Service RepresentativeData Analyst - Cement Ready Mix - Kuwait Cement Ready Mix Company

Customer Service Representative/Data Analyst Cement Ready Mix

Summary:

This hybrid role combines the customercentric focus of a customer service representative with the analytical skills of a data analyst. The ideal candidate will excel at both interacting with customers and leveraging data to drive business decisions within the cement ready mix industry.

Responsibilities:

• Provide exceptional customer service through phone email and inperson interactions.
• Understand customer needs and recommend appropriate concrete mixes and delivery schedules.
• Process orders accurately and efficiently ensuring timely delivery.
• Resolve customer issues promptly and professionally while maintaining a positive customer experience.
• Build and maintain strong customer relationships.
• Collect clean and analyze customer data to identify trends and patterns.
• Develop and maintain customer segmentation models to optimize marketing efforts.
• Analyze sales data to identify opportunities for growth and revenue optimization.
• Create reports and dashboards to monitor key performance indicators (KPIs) related to customer satisfaction and sales performance.
• Utilize data to identify areas for process improvement and operational efficiency.

Qualifications:

• High school diploma or equivalent required; Bachelors degree in Business Statistics or a related field preferred.
• Proven 3 years experience in customer service and data analytics leadership roles.
• Strong customer service and satisfaction orientation
• excellent communication negotiation and interpersonal skills in Arabic English is an advantage
• Proficiency in Microsoft Office Suite (Word Excel Outlook) and data analysis tools (SQL Python or similar).
• Ability to work effectively in a fastpaced environment with a focus on problemsolving and attention to detail.
• Knowledge of the cement or readymix industry is a plus.
• Position only eligible for Arab Nationals.

Key Competencies:

• Strong analytical and problemsolving skills
• Excellent communication and interpersonal skills
• Customercentric mindset
• Datadriven decisionmaking
• Proficiency in data analysis tools and software

Interested candidates send their resume at the email confidential

Job Type: Fulltime