On-Site Work Sales Customer Service Nordic languages Fuengirola Mlaga

Energy Nordic is actively seeking a fulltime Customer Service agent to join our dynamic team. If you are a highly motivated individual with excellent organizational and communication skills we want to hear from you!

• Proficiency in Danish Swedish or Norwegian to support our expanding customer base in these languages.

Dont miss this opportunity to become part of a thriving team! Apply now by sending your resume highlighting your relevant experience.

Energy Nordic is an equalopportunity employer and welcomes diversity in the workplace.

Tasks

• Manage large amounts of incoming phone calls and emails
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and callhandling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers

Requirements

• Experience in customer service is an advantage
• Fluent English is a must written and verbal
• Scandinavian language.
• Eager to learn with excellent communication skills
• Ability to work in a team in a busy environment

Benefits

We support you with all the necessary training and support as well as opportunities for growth in other positions within the company.

Spanish type contract.