Energy Nordic is actively seeking a fulltime Customer Service agent to join our dynamic team. If you are a highly motivated individual with excellent organizational and communication skills we want to hear from you!
- Proficiency in Danish Swedish or Norwegian to support our expanding customer base in these languages.
Dont miss this opportunity to become part of a thriving team! Apply now by sending your resume highlighting your relevant experience.
Energy Nordic is an equalopportunity employer and welcomes diversity in the workplace.
Tasks
- Manage large amounts of incoming phone calls and emails
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and callhandling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Requirements
- Experience in customer service is an advantage
- Fluent English is a must written and verbal
- Scandinavian language.
- Eager to learn with excellent communication skills
- Ability to work in a team in a busy environment
Benefits
We support you with all the necessary training and support as well as opportunities for growth in other positions within the company.
Spanish type contract.