Customer Service Assistant

Job Title: EntryLevel Customer Service Assistant

Location: Phoenix AZ

Company: Bela Brand Bat

Job Description: As a Customer Service Assistant you will be the first point of contact for our customers providing support and assistance to ensure their needs are met efficiently and effectively. You will play a crucial role in maintaining high levels of customer satisfaction and fostering positive relationships with our clients.

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a timely and professional manner.
• Resolve customer complaints and issues with empathy and professionalism.
• Process orders returns and exchanges accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer issues are resolved promptly.
• Provide feedback to management on recurring customer issues and suggest improvements.
• Stay informed about company products services and policies to provide accurate information to customers.
• Participate in training sessions to improve product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Ability to work well in a team environment and independently.
• Previous customer service experience is a plus but not required.
• Positive attitude and a willingness to learn.