Senior Technical Support Analyst

Senior Technical Support Analyst

Baton Rouge LA

Fulltime Long term

The scope of the proposed services will include the following:

• Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
• Responsible for end user device support including hardware and software troubleshooting installation and replacement of products and components.
• Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
• Device support includes Mac and Windows desktops and laptops network and desktop printers VoIP phones Wireless Access Points Local Area Network hardware.
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support
• Oversees the work being performed by the Technical Support Analyst and assigns tasks

Expertise and/or relevant experience in the following areas are mandatory:

• Advanced Experience installing new computer hardware software and peripherals
• Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Advanced Experience deploying configuring and managing Windows 10/11 MacOS iOS and Android devices

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

• 7 years in onsite end user hardware and software technical support
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint OneDrive and Office products
• Experience acting as a team lead or supervisor overseeing technical support operations

Thanks & Regards

Sachida

Sr US IT Recruiter

CelerSoft LLC

1500 South Dairy Ashford RD Suite 355 Houston Texas 77077

Direct:

Office: X 206

Email: