IT CRM Specialist

SUMMARY OF THE FUNCTION

This Veeva CRM expert need to be able to do project analysis and work with business stakeholder in order to identify how we can adapt Veeva CRM to the need of the organisation.

He/she will need to lead Veeva CRM & Commercial technology project (example: CRM new features projects such as event management Update in CRM to adapt our needs for launches evolution of operating model)

He/she will need to contribute help us shape the evolution of our CRM (as we will need to migrate to another CRM in the coming year and some assessment) therefore experience with other pharma CRM is helpful. Experience in CRM migrations is needed

IT partner to business operation team as well as IT stakeholder translating business need into technical solutions

Help guide the development team to provide a great product for our stakeholders

Define and prioritize with the business the phasing of this project

MAIN TASKS Describe the major responsibilities of the function including the main tasks responsibilities and projects

Bridge between Veeva knowledge & the organisations need to find right solutions

Project Delivery (planning & coordinate external development vendor coordination)

Business requirements gathering (process definition requirement documentation)

documentation (functional specification)

Application support

Requirements

Education and certifications

Bachelors Degree

Other (Specify): Bachelor (Belgium) or experience Equivalent

Certification (Specify): Veeva CRM certification (MUST): system admin gold

configuration level

Salesforce CRM (Nice to have)

Veeva Vault (preferred)

Experience

CRM system admin experience (technical expertise and functional expertise)

Project management skills Business analyses

Can help in shaping our CRM strategy

At least 10 years in Pharma

At least 10 years in CRM

Skills

1) Organized & well structured

2) Can do both Project manager & Business analyst

3) Stakeholder management (focus on priorities scoping where needed)

4) IT context (be able to manage architecture integrations DevAccProd UAT & IT standard processes