Chief Operations Officer

• Operational Strategy and Planning:
  
• Develop and implement operational strategies that align with the company s overall business goals.
  
• Design and implement business operations plans ensuring that they support the firm s strategic objectives.
  
• Work closely with the CEO and other executives to establish and implement short and longterm goals objectives policies and operating procedures.
  
• Process Improvement and Efficiency:
  
• Analyze and improve operational processes to increase efficiency productivity and profitability.
  
• Implement best practices across all levels of the organization.
  
• Utilize data analytics and key performance indicators (KPIs) to monitor and enhance operational performance.
  
• Team Leadership and Development:
  
• Lead and manage the operations team fostering a culture of high performance and continuous improvement.
  
• Develop and mentor staff ensuring they have the skills and resources needed to meet company goals.
  
• Conduct regular performance evaluations and provide constructive feedback.
  
• Client Services and Relationship Management:
  
• Ensure high levels of customer satisfaction by improving service delivery models and client relationship management processes.
  
• Oversee client service operations to ensure consistent and excellent service.
  
• Develop and maintain strong relationships with key clients partners and stakeholders.
  
• Risk Management and Compliance:
  
• Oversee risk management and compliance functions to ensure the firm adheres to all relevant regulations and standards.
  
• Develop and implement policies and procedures to mitigate operational risks.
  
• Ensure compliance with industry regulations and internal policies.
  
• Financial Oversight and Budget Management:
  
• Manage operational budgets to ensure costeffectiveness and financial efficiency.
  
• Oversee financial operations including accounting budgeting and financial reporting.
  
• Work with the CFO to develop financial strategies and plans to support the firm s growth.
  
• Technology and Systems Management:
  
• Oversee the implementation and maintenance of technology systems to support business operations.
  
• Ensure that the firm s technology infrastructure is secure reliable and scalable.
  
• Collaborate with the IT department to leverage technology for operational improvements.
  

Requirements

• Bachelor s degree in Business Administration Finance or a related field; MBA or relevant advanced degree preferred.
  
• 8y working experience in operational management roles with 5y in a senior leadership position within the financial services industry.
  
• Strong strategic planning and organizational skills.
  
• Excellent leadership and team management abilities.
  
• Proficiency in process improvement and operational efficiency techniques.
  
• Indepth knowledge of financial services industry regulations and compliance requirements.
  
• Strong financial acumen and experience with budget management.