L3 Service Desk Engineer
Posted on :
26-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-07-2024
Job Description
Job Summary:
We are seeking a skilled and proactive L3 Service Desk Engineer to join our IT support team. The L3 Service Desk Engineer will be responsible for providing advanced technical support resolving complex issues and ensuring the smooth operation of our IT systems. This role involves working closely with L1 support and other IT teams to troubleshoot and resolve incidents manage service requests and contribute to continuous improvement initiatives.
- Provide advanced technical support to resolve complex IT issues for endusers including hardware software network and application problems.
- Act as the escalation point for L1 support taking ownership of unresolved incidents and service requests.
- Troubleshoot and diagnose technical problems using various tools and methodologies.
- Perform root cause analysis and implement solutions to prevent recurrence of issues.
- Manage and maintain IT infrastructure including servers networks and systems.
- Assist in the deployment configuration and maintenance of IT equipment and software.
- Monitor system performance and ensure high availability and reliability.
- Document and maintain technical procedures user guides and knowledge base articles.
- Collaborate with other IT teams to resolve crossfunctional issues and implement new technologies.
- Participate in oncall rotation and provide afterhours support as needed.
- Ensure compliance with IT policies security standards and best practices.
- Provide training and guidance to L1 support staff and endusers to enhance technical skills and knowledge.
- Stay updated with the latest industry trends and advancements in IT technologies.
Requirements
Requirements/Skills Needed:
- Bachelor s degree in Information Technology Computer Science or a related field.
- At least 3 years of proven experience as an L3 Service Desk Engineer IT Support Engineer or in a similar role.
- Strong knowledge of IT systems including Windows and Linux operating systems Active Directory Office 365 and virtualization technologies.
- Proficiency in troubleshooting and resolving hardware software and network issues.
- Experience with remote support tools and ticketing systems.
- Familiarity with ITIL framework and best practices.
- Excellent problemsolving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator Associate or similar are a plus.
Additional Job Details:
Setup and Location: Officebased (Ortigas Alabang Pampanga or Cebu)/Remote
Work Schedule: 9:00 AM to 6:00 PM (QLD) 7:00 AM to 4:00 PM (PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Requirements/Skills Needed: Bachelor s degree in Information Technology, Computer Science, or a related field. At least 3+ years of proven experience as an L3 Service Desk Engineer, IT Support Engineer, or in a similar role. Strong knowledge of IT systems, including Windows and Linux operating systems, Active Directory, Office 365, and virtualization technologies. Proficiency in troubleshooting and resolving hardware, software, and network issues. Experience with remote support tools and ticketing systems. Familiarity with ITIL framework and best practices. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus. Additional Job Details: Set-up and Location: Office-based (Ortigas, Alabang, Pampanga, or Cebu)/Remote Work Schedule: 9:00 AM to 6:00 PM (QLD) | 7:00 AM to 4:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
Key Skills
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