Spanish Speaking Social Media Support Agent In Lisbon

Join our vibrant and forwardthinking team in the lively city of Lisbon! As a leader in the social media industry we provide exceptional services to clients around the globe. Were proud of our diverse and inclusive workplace and are excited to welcome passionate individuals to our fantastic crew.

Job Description: Are you passionate about social media and fluent in Spanish Do you enjoy fostering engaging and safe online communities Were searching for a proactive and detailoriented Spanishspeaking Social Media Support Agent to join us in Lisbon. Youll be the main point of contact for our Spanishspeaking users addressing their inquiries resolving their issues and ensuring our content remains top quality.

Key Responsibilities:

• Content Moderation: Ensure our online community remains safe and enjoyable by moderating usergenerated content.
• User Assistance: Communicate with users via social media platforms in Spanish delivering precise and timely information.
• Problem Resolution: Efficiently address and resolve user complaints and issues leaving them satisfied.
• Documentation: Maintain thorough records of user interactions and moderation activities.
• Team Collaboration: Collaborate with various departments to enhance user satisfaction and tackle complex issues.
• Continuous Enhancement: Identify opportunities for improving user experiences and propose innovative solutions.
• Knowledge Upkeep: Stay updated with platform policies company updates and industry trends.

Requirements:

• Fluent in Spanish (C1/C2) and proficient in English (B2)
• Previous experience in content moderation customer service or a related field is advantageous but not essential.
• Excellent communication and interpersonal skills
• Strong problemsolving abilities and attention to detail.
• Capability to work both independently and as part of our dynamic onsite team in Lisbon.
• Familiarity with social media platforms moderation tools and Microsoft Office Suite.

Benefits:

• Competitive salary and performancebased bonuses.
• Relocation Package: Well take care of your flight to Lisbon and provide accommodation.
• Health and life insurance to keep you well and secure.
• Comprehensive training and ongoing professional development opportunities.
• Career advancement prospects within a supportive and inclusive culture.
• Additional perks: Enjoy team outings company events and more exciting activities!

Why Lisbon Lisbon is a stunning city with a rich history and vibrant culture and its also a thriving tech hub. Experience an ideal worklife balance with sunny weather delicious cuisine and welcoming locals. Whether youre exploring historic neighborhoods relaxing by the beach or enjoying the citys nightlife Lisbon offers something for everyone.

Eager to join our team Apply now and embark on an exciting adventure in Lisbon!

Remote Work :

No