Spanish Speaking Social Media Support Agent In Lisbon

Become a part of our vibrant and innovative team in Lisbon! As a top company in the social media industry we deliver exceptional services to clients worldwide. We pride ourselves on our diverse and inclusive culture and are excited to invite enthusiastic individuals to join our amazing team.

Job Description: Are you a social media enthusiast fluent in Spanish Do you have a passion for creating safe and engaging online communities Were seeking a dedicated and detailoriented Spanishspeaking Social Media Support Agent to join us onsite in Lisbon. You will be the main contact for our Spanishspeaking users helping with their questions resolving issues and ensuring our content stays top quality.

Key Responsibilities:

• Content Moderation: Monitor and review usergenerated content to ensure it adheres to our community standards.
• User Support: Respond to user inquiries on social media platforms in Spanish providing clear and timely assistance.
• Issue Resolution: Efficiently handle and resolve user complaints and issues ensuring high levels of satisfaction.
• Record Keeping: Maintain accurate records of user interactions and moderation activities.
• Team Collaboration: Work with various departments to enhance user satisfaction and address complex issues.
• Continuous Improvement: Identify opportunities to improve user experiences and suggest innovative solutions.
• Stay Updated: Keep up with platform policies company updates and industry trends.

Requirements:

• Fluent in Spanish (C1/C2) and proficient in English (B2)
• Previous experience in content moderation customer service or a similar field is beneficial but not required.
• Strong communication and interpersonal skills
• Excellent problemsolving abilities and attention to detail.
• Ability to work independently and as part of our dynamic onsite team in Lisbon.
• Familiarity with social media platforms moderation tools and Microsoft Office Suite.

Benefits:

• Competitive salary and performancebased bonuses.
• Relocation Package: We cover your flight to Lisbon and provide accommodation.
• Health and life insurance to keep you healthy and secure.
• Comprehensive training and continuous professional development.
• Career advancement opportunities within a supportive and inclusive company culture.
• Extra perks: Enjoy team outings company events and more exciting activities!

Why Lisbon Lisbon is a stunning city with a rich history and vibrant culture and its also a growing tech hub. Experience an ideal worklife balance with sunny weather delicious food and friendly locals. Whether youre exploring historic neighborhoods lounging by the beach or enjoying the citys nightlife Lisbon offers something for everyone.

Excited to join our team Apply now and embark on an exciting journey in Lisbon!

Remote Work :

No