Corporate Service Officer Corporate Banking
Posted on :
25-07-2024
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1 Vacancy
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Job Description
- Responsible for counter services at the branch with a view to achieve timely and accurate processing of corporate customers service and transactions request in a personalized manner.
- Attend all corporate customers (internal & external) queries and ensure all customers are served effectively and satisfactorily.
- Opening of corporate accounts as per bank guidelines and efficiently handle documentation related to customer onboarding process.
- Obtain proper documents from corporate customers which are relevant for each transaction (financial / non-financial).
- Ensuring all transactions relevant to a customers query will be followed through by passing the relevant paperwork/information to the concerned department in a timely manner.
- Answer customer enquiries relative to products procedures, or refer to appropriate area for action upon proper identification and authorizations and follow up for completion of the task.
- Daily dispatch of customer/ correspondent bank statements etc.
- Adherence to banks laid down policies and procedures.
- Maintain private, sensitive, confidential information for corporate customers and bank appropriately.
- Handling corporate customer complaints or refer them to appropriate department for handling.
- Foster a high-performance culture to deliver superior customer service.
- Comply with internal requirements in line with the policy guidelines, to ensure high standards of uniformity and consistency across the Bank.
- Strict adherence to AML / Compliance, and CBB Guidelines in line with the banks policy, establish and maintain a close working relationship with other department for better coordination and smooth services to the customers.
- Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external Assist in other projects or additional activities assigned by the direct supervisor.
- Assist in opening individual accounts for the bank, if Need It.
Employment Type
Full-time
Key Skills
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