Digital Coach

About the Role: As a Digital Coach for Microsoft 365 you will be part of the change

management team behind the adoption and proficient use of Microsoft 365 tools within our

organization. Your role will involve not only educating employees on the benefits and features of

Microsoft 365 but also leading change management initiatives to ensure a smooth transition and

integration of these tools into daily work practices.

Key Responsibilities:

Develop and implement training programs tailored to different departments ensuring

comprehensive understanding and utilization of Microsoft 365 applications.

Facilitate workshops webinars and oneonone coaching sessions for employees at all

levels including senior management.

Create engaging content and resources such as communications guides FAQs and

tutorial videos.

Monitor usage and feedback to continuously improve training materials and strategies.

Act as a liaison between the Digital Workplace Team and business units to align

Microsoft 365 functionalities with business goals.

Stay updated with the latest Microsoft 365 updates and features translating technical

information into userfriendly language.

Requirements

Skills and Qualifications:

Strong understanding of Copilot Microsoft 365 Copilot in Edge (Bing Chat Enterprise)

Microsoft 365 applications and their business applications.

Experience as a trainer or coach preferably with a focus on digital tools and software.

Excellent presentation and public speaking skills comfortable with addressing large

audiences.

Experience in change management with the ability to participate in managing transitions

effectively.

Creative problemsolving skills and the ability to adapt training approaches to various

learning styles.

Strong interpersonal and communication skills with the ability to motivate and inspire

others.

ADKAR & Agile methodology knowledge

Ability to create clear concise and engaging training materials.

Can do & Teamplayer attitude but you can work independently if necessary

End user experience and serviceminded mentality

He or she will be in close collaboration with the SMEs inside the Digital Workplace Technology

team and will the owners of the multiple digital channels (e.g. Intranet Digital Signage ).

Excellent language skills to effectively communicate in English (speaking and writing) ability to

speak in French & Dutch is a plus .

Based in Belgium. Able to travel in Europe for dedicated change management activities.