Business Support Officer

• These roles would be regarded as front line service delivery roles. Here role holders are directly accountable for performance often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with coproducers or other thirdparty agencies.
  
• At the lower levels operational managers may oversee a department or team and at the lowest levels direct contact with service users will be a common feature of roles in this job family. At the higher levels they may oversee a department large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations.
  

Ability to co-ordinate meetings including statutory and complex meetings/conferences/ reviews/panels/ trackers (Adult s or Children s). Ability to take minutes: being able to administer full, accurate and detailed minutes of complex conferences/reviews/panels within agreed timescales. Experience of using a wide range of IT packages in a business environment, and to use these to deliver a cost-effective and customer-focused service. Ability to work in a detailed task-oriented environment, delivering high accuracy results to excellent standards. Ability to use the most appropriate style and method of communication with people at different levels inside and outside of the organisation. Ability to manage time effectively, to work on own initiative to manage and prioritise own workload, setting appropriate objectives and deadlines and attention to detail. Ability to analyse information, and considering alternative solutions, adapting to new ways of working where necessary. Ability to provide a customer-focused approach to service delivery and participate in identifying and implementing opportunities for improving the service. Excellent oral and written communication skills and the ability to communicate complex matters clearly and concisely. Undertake ongoing learning, training and development. Able to work accurately and methodically. Understanding of confidentiality, data protection and information governance issues and how this is observed and maintained.