Customer Support Representative

This is a remote position.

Role Name: Bilingual Customer Support Representative

Schedule:

• Fulltime 10am to 7pm (1:00 AM to 10:00 AM PHT)
  
• Client Timezone: Central Time (CT)
  

Join a thriving automotive group with multiple dealerships in the Chicago area. This established company specializes in luxury vehicle brands and offers a comprehensive range of services including new and used car sales vehicle maintenance and parts distribution. With a diverse customer base and a commitment to excellence this organization provides an exciting opportunity to grow your career in the automotive industry.

As a Bilingual Customer Support Representative you ll play a pivotal role in enhancing customer satisfaction for a leading automotive group. Your primary focus will be on proactive service appointment scheduling utilizing your bilingual skills to communicate effectively with a diverse clientele. You ll be the vital link between customers and the service department ensuring smooth operations across multiple dealerships. This position offers a unique blend of customer service sales and administrative tasks providing a dynamic and rewarding work environment.

• Conduct outbound calls to customers due for vehicle servicing focusing on appointment scheduling (this is not sales just scheduling)
  
• Provide topnotch bilingual support in English and Spanish catering to a diverse customer base
  
• Manage and schedule service appointments using the dealership s advanced systems
  
• Maintain accurate customer records and update information in the database with meticulous attention to detail
  
• Address customer inquiries and concerns regarding service appointments with professionalism and empathy
  
• Implement followup strategies to confirm appointments and minimize noshows
  
• Achieve and exceed daily/weekly targets for appointment scheduling
  
• Collaborate closely with the service department to optimize scheduling and enhance overall customer experience
  
• Contribute to improving customer retention and satisfaction metrics through excellent service
  

Requirements

• Fluency in both English and Spanish (written and verbal) with the ability to switch seamlessly between languages
  
• Exceptional communication skills and a customercentric mindset
  
• Proven ability to handle highvolume calling while maintaining a positive and professional demeanor
  
• Proficiency in basic computer operations and aptitude for learning new software systems quickly
  
• Strong attention to detail and data entry accuracy to ensure errorfree recordkeeping
  
• Selfmotivated with the ability to work independently and collaboratively in a team environment
  
• High school diploma required; some college education or relevant experience in customer service preferred
  
• Familiarity with automotive terminology and services is a plus but not required
  
• Flexibility to adapt to changing priorities and handle additional administrative tasks as needed
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job