Customer Success Supervisor - Remote

About We Are Working

We Are Working (WAW) is a fullservice staffing company specializing in helping small to midsize businesses hire offshore talent also known as virtual assistants (VA). Much of our competition are foreignbased companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much of the figuring it out up to the client. We Are Working is different in that we are more full service and we layer into the equation rock solid workflow and strong supervision of the VA. We are workflow experts and once we take over a task all of the operational headaches associated with that task are handled by WAW from that point forward.

NOTICE: It is essential to attempt the Prescreeners provided during the application process. Applications lacking completed prescreeners will not be taken into consideration for this position.

Roles & Responsibilities:

• Lead client engagement efforts ensuring tasks are completed on time and maintaining highquality standards.
  

• Understand client challenges and work closely with them to identify and finalize solutions.
  

• Build and maintain strong relationships with customers and stakeholders.
  

• Lead and mentor your team fostering a collaborative and customerfocused culture.
  

• Set clear performance expectations conduct regular reviews and provide constructive feedback to drive continuous improvement.
  

• Encourage the team to understand client goals and help them achieve success through our product or service.
  

• Oversee the management of key customer accounts building and maintaining strong relationships.
  

• Develop and implement strategies to enhance customer satisfaction and retention.
  

• Establish and track key performance indicators (KPIs) for the Customer Success team.
  

• Use data to identify trends track customer health and provide actionable insights for the team and organization.
  

Desired Skills & Experience

• Bachelors degree in a similar or related field is preferred
  

• More than 3 years of experience in related fields required with supervisory experience is a plus
  

• Excellent verbal and written communication skills.
  

• Excellent interpersonal and customer service skills.
  

• Excellent organizational skills and attention to detail.
  

• Excellent time management skills with a proven ability to meet deadlines.
  

• Strong analytical and problemsolving skills.
  

• Strong supervisory and leadership skills.
  

Job Details:

Type: FullTime

Schedule: 8:00 AM 5:00 PM EST(flexible)