Head Cards Business Development

Job Summary

The role is accountable for managing the debit and credit card services products operations and related functions within the Bank. He/She provides the highest quality of service to all customers. Independent judgment is required to plan prioritize and organize a diversified workload. Drives card issuance strategy activation strategy and retention strategy in line with the corporate objectives. Ensures card business profitability across the bank.

Duties & Responsibilities

Provide overall leadership/direction and continually enhance team performance in card growth and deliver quality customer service

Ensure effective/efficient implementation of the Banks policy concerning Card Issuance

Business development and marketing of Debit & Credit Cards

Develop marketing communications for internal and external customers

Ensure the right card products portfolio to maximize profitability.

Conduct periodic market reviews and surveys to identify customers needs and expectations for card products at the branch and head office levels for Implementation

Develop and implement processes for card issuance card renewal PIN reset and PIN reissue.

Develop relationships and have involvement with Sales reps to develop and identify opportunities within the Regions

In conjunction with Sales reps and Branches develop and coordinate sales and marketing campaigns to boost card sales

Track and document sales activities and identify gaps within branches and zones

Train and coach branches to promote and increase awareness amongst zonal/branch staff to identify business opportunities that will deepen card penetration

Prepare a comprehensive weekly report

Monitor branch performance on Cards and set targets accordingly

Responsible for income that accrues on Card products

Develop financial plans and annual strategies for the business that link to predefined strategy objectives and guidelines

Manage customer experience requirements acquisition strategies servicing and retention

Liaise with Card Associations and processors for business growth strategies and product support

Monitor measure and analyze the impact of marketing programs and enhancement efforts

Assist in the development of the annual business plan

Develop implement monitor and manage fraud management monitoring tools.

Project management.

Job Requirements

Qualification: Minimum education level First degree in any discipline from a reputable academic institution.

Postgraduate qualification (MBA/MSc) will be an added advantage

Minimum Experience:

A minimum of 67 years experience in Customer service and cards unit or related functions.

KEY COMPETENCY REQUIREMENTS

Knowledge

Business Development Products Knowledge Customer service / Relationship management Business Environment / Industry Analysis Financial analysis Knowledge of the Nigerian financial industry Excellent knowledge of the Nigerian payment and acceptance industry

Skills/Competencies

Interpersonal & Communication (oral & written) Skills Leadership Skills Excellent Administrative & presentation skills Team building / Conflict management Organization and coordination skills Coaching and Training Skills Computer Skills Ability to think logically and objectively. Strong observation skills Initiative in recognizing opportunities and exhibiting creativity. Ability to envisage future requirements Ability to multitask and meet tight deadlines Disciplined and resultoriented strong work ethic. Maintaining High Energy Levels Strong influencing skills. Good networking and negotiating skills