drjobs Customer Support Executive العربية

Customer Support Executive

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Job Location drjobs

India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Role Introduction

The Customer Support Representative is responsible for providing excellent customer service by addressing and resolving customer inquiries issues and concerns through various communication channels. This role focuses on ensuring customer satisfaction and maintaining a positive company image.

Roles and Resposibilities

  • Responding to customer inquiries via phone email chat.
  • Troubleshooting and resolving customer issues in a timely and efficient manner.
  • Providing product and service information to customers.
  • Escalating complex issues to higherlevel support or relevant departments.
  • Documenting and maintaining records of customer interactions and transactions.
  • Identifying and highlighting recurring customer issues to improve products and services.
  • Assisting in the development of customer support processes and documentation.
  • Requirements/Key Skills

    • Qualification : Undergraduate can apply
    • Fresher and experienced in customer service.
    • Candidate should have knowledge about regional language (Tamil Telugu Kannada)
    • Excellent communication and interpersonal skills.
    • Strong problemsolving and multitasking abilities.
    • Proficiency in using customer support software and tools.
    • Patience and empathy in dealing with customer issues.

    Employment Type

    Full Time

    Company Industry

    Key Skills

    • Building Construction
    • Hospital management
    • Cardiac Surgery
    • EMC
    • Kitchen

    About Company

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