Technical Writer

Duties and Responsibilities:

Candidate will be resposnsible for but not limited to:

• Reviewing written content by other members of the team and provide coaching where necessary to continuously build team writing skills
• Partnering with internal SMEs to document SOPs and critical processes for build out and/or migration of content in our Knowledge Base
• Supporting administration of content management in our Knowledge Base
• Updating existing knowledge base content using technical writing and editing skills where appropriate
• Partnering with team members to develop comprehensive written materials in support of training requirements throughout the Authority.

Daily duties include:

• Coordinate and Facilitate SOP/Process documentation meetings with SMEs
• Convert/Migrate SOPs/Processes to Knowledge Base
• Partner with other team members and coach to writing skills and techniques
• Evaluate existing content in Knowledge Base to identify for areas for improvement
• Provide substantive feedback on written content produced by team
• Manage Knowledge Base Contract Management and Data Solutions content updates
• Manage other projects/tasks with technical writing and editing components as needed