Business Analyst - Level 3

About the Role

The Business Analyst will support a crossfunctional project team focused on driving the endtoend digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis processes documentation and some user acceptance testing in consistent with the goals and objectives of the Connecticut Digital Service.

Experiences Required for This Role

Requirements Analysis At least 3 years of experience and use cases with the following:

• Evaluating business processes anticipating requirements uncovering areas for improvement and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Staying up to date on the latest process and IT advancements to automate and modernize systems
• Conducting meetings and presentations to share ideas and findings
• Working closely with clients technicians and managerial staff
• Managing projects developing project plans and monitoring performance
• Updating implementing and maintaining procedures
• Prioritizing initiatives based on business needs and requirements
• Serving as a liaison between stakeholders and users
• Managing competing resources and priorities

Process Documentation At least 3 years of experience and use cases with the following:

• Documenting and communicating the results of your requirements analysis
• Effectively communicating your insights and plans to crossfunctional team members and management
• Gathering and reporting critical information from meetings with various stakeholders
• Monitoring deliverables and ensuring timely completion of projects

User Acceptance Testing At least 2 years of experience and use cases with the following:

• Ensuring solutions meet business needs and requirements
• Performing user acceptance testing

Digital Platforms Tools and Discipline At least 2 years of experience and use cases with the following:

• Working with enterprise scale digital platforms specializing in at least 3: omnichannel service delivery web content management customer relationship management identity and data integration
• Establishing continuous improvement/delivery pipeline to continually improve products postlaunch based on customer research and feedback
• Using of productivity communication and analysis tools to manage iterative delivery such as JIRA/Confluence Google Analytics Git Repository Microsoft Teams Microsoft Office (Word PowerPoint Excel)

Knowledge Skills and Ability

Business Analysis

• Exceptional analytical and conceptual thinking skills
• The ability to influence and determine acceptable solutions with stakeholders
• Advanced technical and documentation skills
• Fundamental analytical and conceptual thinking skills
• Reporting and presenting
• A track record of following through on commitments
• Excellent planning organizational and time management skills
• A history of leading and supporting successful projects

Performance in Complex Situations

• Communication and collaboration with statewide partners
• Clearing challenges for team members
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the everchanging environment
• Ability to juggle multiple project workstreams

Service Design Team Building

• Supporting teammates skills and behaviors development and delivery
• A balance between strong domain expertise and flexibility
• Prioritization organization and triage in an independent environment
• Encouraging of an interactive cooperative collaborative and customerfocused work environment
• Ability to maintain strict confidentiality
• Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

Other Desirable Skills

• A bachelors or masters degree in business or related field
• 3 years of business analysis or a related field.
• 1 year of usercentered design
• 1 year of user research and analytics
• 1 year of customer relationship management platforms such as Salesforce

1 year of web content management platforms such as Sitecore