National Service Relationship Officer

The NSP Relationship Officer drives financial inclusion by directly engaging with customers to digitally onboard customers and provide relationship management so that customers may transact and grow their savings.

Skills :

Heres what you will get:

• Generous allowance
• Structured sales training
• Opportunity to build a career in a purposedriven technology focussed organisation

Heres what you will do specifically:

1. Onboard new customers through medium know your customer (MKYC) and assisting them to upgrade to enhanced know your customer (EKYC).
2. Guide prospective customers to selfonboard via the app or onboard them via the agency app.
3. Educate customers on the use of USSD and other digital platforms to transact.
4. Where necessary mobilize cash from unregistered businesses. This cash should be digitized (e.g. deposited into Affinity mobile money wallet) as early as possible or recycled to customers who may need cash.
5. Keep and maintain a healthy pipeline of potential retail mass market (unregistered businesses and personal) customers to whom products and solutions are offered based on their needs.
6. Participate in sales and activation campaigns to drive customer onboarding.
7. Develop and maintain excellent relationship with all customers underpinned by sector understanding and being empathetic to the customer.
8. Provide feedback to hub supervisor/branch sales manager on the activities of competitors.
9. Ensure that all KYC requirements and documents are accurate adequate and up to date for all customers.
10. Use customer information proactively in the prevention of fraud.
11. Adhere to policies and procedures ensuring that customer funds are deposited into customer accounts without suppression.
12. Perform any other duties assigned by supervisor.