Technical Customer Support French

David Kennedy Recruitment is working with a leading outsourcing/BPO company that is looking to recruit a Frenchspeaking Technical Customer Support for their offices in Thessaloniki.

Position: Technical Customer Support

Location:Thessaloniki Greece

Employment type: Fulltime

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Interact with users through various channels (via email phone and chat)
  
• Analyze and evaluate users specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software hardware and logistic questions
• Escalate complex issues and provide context to the reason for the escalation.

REQUIREMENTS:

• Native/fluentin French both oral and written. Fluent in English (at least C1 level)
• Previous experience in customerfacing role (B2B or B2C)
• Prior experiencein multichannel customer support
• Excellent communication skills (both oral and written)
• Demonstrated ability to work through complex technical problems
• Strong attention to detail.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Referral program
• Relocation support
• Guidance and tools to reach your full potential.