German Technical Support Agent in Lisbon

Job Title: Technical Support Agent German

Location: Lisbon Portugal

Languages Required: German (C2 level) English (B2 level)

Job Description:

About the Role:We are seeking a skilled and techsavvy individual to join our technical support team in Lisbon. As a Technical Support Agent you will be the primary point of contact for our Germanspeaking customers providing advanced technical assistance and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Provide technical support via phone email and chat in German.
• Diagnose and troubleshoot software and hardware issues.
• Assist customers with installation configuration and ongoing usability of software and hardware.
• Respond to customer queries in a timely and accurate way following up where necessary.
• Guide customers through stepbystep solutions in resolving technical issues.
• Document and track customer issues and resolutions.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay updated with the latest technology trends products and services.
• Contribute to developing technical documentation and user manuals.
  
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Requirements:

• Proficiency in German at a C2 level (native or nearnative fluency).
• Proficiency in English at a B2 level (conversational fluency).
• Proven experience as a Technical Support Agent or a similar role.
• Strong knowledge of computer systems mobile devices and other tech products.
• Excellent problemsolving skills and attention to detail.
• Ability to communicate technical information to nontechnical users.
• Strong multitasking and organizational skills.
• Willingness to relocate to Lisbon Portugal.
• A customeroriented mindset with the ability to work well under pressure.
• Flexibility to work various shifts including weekends and holidays.

Benefits:

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Lisbon.
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.
• Health insurance and other employee benefits.

How to Apply:If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment we would love to hear from you.