Working Student - Customer Success Onboarding Analyst fmd

SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize plan and manage IT landscapes supporting 1300 customers.

We currently seek a highly motivated and analytical Working Student (m/f/d) to join our inclusive Customer Success Onboarding Team. In this role you will play an instrumental role in refining our onboarding journey aiming to offer our users an effortless enjoyable and impactful product experience.

As a Customer Success Onboarding Analyst (m/f/d) at SAP LeanIX you create an impact having exceptional analytical and writing skills to support our customers in the best way possible. You will take full responsibility of initiatives to analyze and improve customer onboarding experience.

Working Student Customer Onboarding Analyst EMEA (m/f/d)Hybrid based close to one of our offices in Germany (Bonn Munich). Flexible parttime position (1520 hours per week).

WHAT IS WAITING FOR YOU

• Collaborating within a peerdriven team that celebrates diverse insights supports each other and thrives in a culture that values feedback and learning from failures.
• Collecting and analyzing customer feedback to generate actionable insights.
• Assisting the team in managing and improving onboarding material.
• Spearheading projects to improve digital assets and contribute in fostering peertopeer support.

WHAT ARE WE LOOKING FOR

• Currently enrolled in a Bachelors or Masters program in Business Marketing Computer Science or a related field with at least one year remaining in your studies.
• Strong interest in technology SaaS products and customer success.
• Excellent communication skills both written and verbal.
• Ability to excel both in a team environment and independently.
• Very good problemsolving skills and attention to detail.
• Previous experience with CRM tools like Gainsight and Salesforce.
• Fluent in English additional languages are a plus.

WHAT CAN YOU BRING TO THE TABLE

• Ability to learn new software quickly.
• Proactive attitude with excellent time management and organizational skills.
• Customercentric mindset and interest in working with data.
• Patient and diligent in explaining complex systems.

SAP LeanIX company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1300 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) SAP LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product in fact its a great place to work. Colleagues (650) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. SAP LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.