ServiceNow BA

This is a remote position.

4 years of experience working in an agile development environment as a business analyst
2. 4 years of ServiceNow experience including but not limited to the following:
a. Handson experience with working with ServiceNow core applications such as ITSM ITBM ITOM or HR
b. Building reports and dashboards for internal team use as well as end users
c. Basic understanding of the difference between business rules client scripts UI actions UI policies and data policies and when it is appropriate to use each
d. Hands on experience with modifying form and list views in ServiceNow
e. Experience setting up and managing a Visual Task Board (VTB)
3. Ability to understand business processes and translate into technical specifications
4. Working understanding of SDLC and Agile development best practices
5. Excellent oral and written communication skills (English language)
6. Strong conceptual and analytical skills which demonstrates unique problemsolving approaches
7. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
8. Customerfocused approach with outstanding interpersonal skills
9. Highly skilled with Microsoft Outlook Word Visio Excel PowerPoint and Teams

Preferred Qualifications
1. ServiceNow Certified Systems Administrator (CSA)
2. ITIL v3 or v4 certification 3. ScrumMaster certification (CSM)
4. Understanding of Managed Service providers and how they work with various customers
5. PMI Professional in Business Analysis (PMIPBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification
Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow development. - Good To Have Skills: Experience with ITIL processes and ServiceNow certifications. - Solid understanding of ServiceNow platform architecture and development best practices. - Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Strong problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow development. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions.