Conversational Designer

Job Title: Conversational Designer

Locations: Malvern PA / Charlotte NC (Hybrid)

Type of hire: Fulltime

Job Description:

Functional Skills:

• Introduction to KORE.ai SmartAssist IVR Technologies. Java Java Script Python XML Web Services API experience is preferred. Analytical Problem Solving and Coordination Skills.
• Familiarity with chatbots voice enabled devices or other conversational channels.
• Ability to understand and write JavaScript.
• Familiarity with social channels like Slack FB Twitter Skype MS Teams etc.
• Storyteller and editorial mindset with an ability to predict audience preferences.

Experience Required:

• Excellent communication and writing skills.
• Exceptional creative thinking writing and persona building skills.
• 2 years experience in linguistic analysis Conversation design copy editing or similar role preferred in.
• Content development roles.
• Innovative thinker with the ability to come up with creative solutions.
• Team player with excellent interpersonal skills and ability to influence collaborate and communicate to internal resources and external vendors.

Responsibilities:

• Designs Conversation Scripts Bot Responses and user journey to create consumer facing Chatbots with personality character and human user interactions.
• Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas.
• Creative thinking of users conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups flows redlining and other creative prototyping related items.
• Operates with a customer first mindset and designs client centric experiences endtoend to solve inquiries via multiple channels & touchpoints.

Thanks & Regards

Yogesh Kumar

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Webologix Ltd/Inc (India USA UK Malaysia)