Claims Specialist
Posted on :
23-07-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
23-07-2024
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The client below is a home appliance manufacturing company and the worlds second largest appliance maker. It produces a variety of products intended for home consumers.
Position: Claims Specialist
Location: Charlotte NC 28269
Duration: 9 Months
Job Type: Contract
Work Type: Hybrid
Job Description:
All about the role:
- In this role you will be reporting to the Senior Finance Manager for Consumer Direct Interactions.
- You will be based at our Headquarters in Charlotte NC and this role is hybrid.
- As a talented Claims Specialist you will be responsible for resolving Financial claims chargebacks or disputes in favor of the client.
- You will work closely with the business unit first prioritizing backlog of claims then daily or weekly queues.
- Additionally you will be responsible for progress tracking process documentation and advising business unit on resolutions.
- In this role you will have the opportunity to provide feedback on process improvement and recommend longterm systems solutions.
- This brand new role at the clientwill enable you to set the standards for future growth and development in Claims & Financial mitigation.
- Success will be measured by mitigation of future Financial Claims against the client and ability to recover due payments reimbursement of costs.
- We are committed to creating an inclusive workplace and we welcome candidates from diverse backgrounds and experiences to apply.
- If you have a passion for innovation and a drive for success we invite you to join our team and be a part of our mission to revolutionize the consumer products industry.
What youll do:
- Implement process for tracking and documenting Financial Claims for our Digital Website or Extended Warranty businesses
- Support particular Business unit daily with Financial transactions establishing initial daily process and formulating resolutions
- Create process documentation by working closely with Product Manager and Continuous Improvement manager
- Ensure timely execution of daily and weekly tasks assigned
- Create standardized progress tracking reports
- Investigate root cause of Chargebacks Claims or Disputes and prescribe resolution recommendations
- Occasionally engage with client consumers in order to resolve disputes pending charges
- Occasionally engage with internal Operations resolving customer service related issues and tracking returns order statuses
Qualifications required:
- 3 years of Professional experience in Customer Service or Business Administration
- Proficiency with Microsoft Excel and Outlook
- Ability to multitask and quickly switch between prioritizies
- Experience working in multiple Operational and Financial systems
Preferred Qualifications:
- BA or BS in Business Adminstration
- Experience using SAP
- Prior experience in Risk Management or Fraud prevention
- Hands on experience with Customer Service and Resolutions
- As part of client we will continuously invest in you and your development. There are no barriers to where your career could take you.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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