Customer Support with Slovak

Our client isa dynamic and rapidly growing company a global leader in the customer experience industry. We are looking for a talented and proactive Customer Support Representative with knowledge of the Slovak language to join our team and make a significant contribution to our business success.

Responsibilities:

• Communication via emails tickets and chat with existing customers in order to solve their issues related to the products

• Giving information about the client to existing customers and prospects via email handling tickets and chat if available for specific LOB and handling the inquiries in a caseclosing manner
• Secure and deepen client retention contribute to excellent customer support and recognize/promote suitable products and services
• Secure that all complaints are being recognized recorded confirmed and solved effectively
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed
• Secure that all customer contacts are being handled in an efficient and effective way
• Supply highquality service through adherence to given processes and procedures
• Updating the database of customers and documenting activities and history for further contacts and campaigns
• Reporting the most common issues to the support team for further escalations
  

Requirements:

• Excellent written and verbal communication skills in Slovak/Croatian/Slovenian
• Good English/Romanian skills
• Good MS Office skills
• High motivation and enthusiastic approach
• Selforganized