Customer Resolutions Agent

KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping evaluation and reskilling services with training to companies.

The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt efficient courteous effective and professional manner.

Location: Bangalore India

Sector: Customer Service

Personnel in charge: No

Functions

1. Display effective collection techniques call handling skills and negotiate with confidence to obtain delinquency resolution.
2. Provide accurate and relevant information to the customer.
3. Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
4. Effectively provide prompt accurate and professional responses to customer inquiries

Requirements

1. Minimum education:College degree
   
2. Some specific specialties (masters degree/certification): English language
   
3. Minimum experience: 2 years BPO Experience
   
4. Valuable:Open to College undergraduates with 12 months BPO experience preferable in collections department
   
   

Skills

1. Customer service
2. English language

Benefits

1. Type of contract: Permanent
2. Facetoface/hybrid/remote: In person
3. Schedule:Our call center hours of operation are Monday Friday 8:00am 9:00pm EST and on Saturdays 8:00am 5:00pm EST shifts will fall into those timeframes.
4. Salary: Negotiable

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