Property and Casualty insurance claims process - Team lead Noida

Role: Team Lead P&C Insurance.

Experience: 7yrs

• Graduate or Post graduate with 07 years of experience
  
• Experience in dealing with international clients (Preferred)
  

Location: Noida

• Must have Property and Casualty (P&C) Insurance experience.
  
• Should have claims adjudication and Adjusting experience.
  
• Should have experience in End to end claims processing.
  
• Minimum 2yrs of experience in Team handling role.
  

Licenses/Certificates: Preferably CPCU or equivalent insurance designation

Position Summary:

The job holder will have responsibility of a team manager. in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams whereverrequired. People management performance management appraisals client interaction etc will be the key deliverables.

Primary Responsibilities:

• Monitor the performance of a team of Claims adjusters and provide timely feedback.
  
• Should have experience in end to end claims and experienced in claims adjudication and adjusting.
  
• Conduct employee performance review
  
• Assist with professional development of the team
  
• Set objectives and manage the progression of the team towards these
  
• Coordination with Internal Customers like Underwriting Ops Team Process Excellence teametc. and Streamline and maintain the flow of work
  
• SLA adherence
  
• Preparation and review of reporting packs sr. management and stakeholders
  

Additional Responsibilities:

• Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
  
• Identify issues and implement appropriate remedial action including training of new and existing staff
  
• Identify and implement opportunities for streamlining Claims. activity
  
• Ensure Standard Operating Procedures and User Guides accurately reflect current procedures
  
• Help to facilitate and monitor new activities that are transitioned to the service provider
  
• Assist with the investigation and resolution of any data quality issues that are raised
  
• Assist with the testing and roll out of new IT initiatives
  

Skills and Competencies:

• Effective communication skills
  
• Strong people management skills
  
• Sound knowledge of property and casualty underwriting
  
• Commercial awareness with a knowledge of the insurance market and external changes which would impact on our business
  
• Problem Solving Ability to find solutions and guide teams in difficult and complex situations
  
• Decision Making Ability to come up with logical options to facilitate teams to take a decision
  
• Basic knowledge of regulatory and legal compliance issues
  
• Excellent numeric analytical and written skills
  
• Effective prioritization and organizational skills
  
• Good IT skills including Microsoft Word Excel and Outlook