Non-Profit Donation Support Specialist

Are you ready to take your customer service skills to the next level Do you thrive in a fastpaced environment and have a knack for solving problems quickly If so we want YOU to join our team as a Virtual Call Center Agent!

Why You ll Love Working With Us:

• Growth Opportunities: We believe in promoting from within and providing our team members with opportunities to advance their careers.
  
• Flexible Shifts: We offer various shifts including evenings and weekends to accommodate your schedule.
  
• Supportive Team Environment: Work alongside a dedicated team of professionals who are passionate about delivering exceptional customer service.
  

Responsibilities:

• Answering inbound phone calls promptly and professionally.
  
• Providing accurate information and assistance to callers.
  
• Resolving customer inquiries and issues in a timely manner.
  
• Documenting all interactions and maintaining detailed records.
  
• Escalating complex issues to appropriate channels when necessary.
  
• Following company policies and procedures.
  
• Collaborating with team members to ensure consistent service delivery.
  
• Adhering to clientspecific guidelines and protocols.
  
• Meeting performance metrics and targets set by the company.
  

Requirements

Requirements:

• Minimum of 1 year of experience in a brickandmortar call center environment OR 6 months of experience in a virtual call center setting.
  
• Excellent verbal communication skills and a clear professional phone manner.
  
• Ability to multitask and prioritize effectively in a fastpaced environment.
  
• Strong problemsolving skills and the ability to think quickly on your feet.
  
• Proficiency in using call center software and technology.
  
• Strong attention to detail and accuracy in data entry.
  
• Ability to adapt to different client needs and industries.
  
• Reliable internet connection and a quiet workspace conducive to taking calls.
  
• Flexibility to work various shifts as needed including evenings and weekends.