L2 Desktop Support Engineer

Supervise mentor and guide the IT Help Desk team.

Conduct regular team meetings to discuss performance updates and strategies.

Provide technical assistance and support for escalated issues.

Stay updated with the latest technology trends and ensure the team is aware of these changes.

Maintain a high level of customer service and ensure customer inquiries are handled professionally

Maintain detailed records of support requests solutions and performance metrics.

Lead and manage the IT Help Desk team to ensure efficient operation and highquality support services.

Requirements

Proven experience as L2 Desktop Support Engineer.

Ability to handle difficult situations and manage customer expectations.

Have a good knowledge of Office 365.

Oversee the administration and support of Microsoft 365 applications including Exchange Online SharePoint OneDrive Teams and Office applications.

Ability to explain complex Microsoft 365 concepts and features to both technical and nontechnical users.

Provide advanced support for VMrelated issues

Proven experience as L2 Desktop Support Engineer. Ability to handle difficult situations and manage customer expectations. Have a good knowledge of Office 365. Oversee the administration and support of Microsoft 365 applications including Exchange Online, SharePoint, OneDrive, Teams, and Office applications. Ability to explain complex Microsoft 365 concepts and features to both technical and non-technical users. Provide advanced support for VM-related issues